For New Zealand Licensed Real Estate Agents

What you said.
Documented.
Defended.

Resaido captures every client interaction — calls, emails, texts, and in-person conversations — into a defensible, timestamped record. Built around real REA complaint patterns.

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Live interaction log — Chen property inquiry 4 events · 2 flags
9:14 am
14 Apr
● Phone call · 8 min
Discussed asking price of $1.28M. Client asked about comparable sales on Remuera Rd. Agent referenced two sales from 2023.
✓ No issues detected
11:02 am
14 Apr
"The vendors will accept anything above $1.2M — they're quite motivated to sell quickly."
⚠ High risk · Undisclosed vendor motivation
2:45 pm
14 Apr
● WhatsApp message
"Between us, I'd offer $1.22M — I think you'll get it." Agent added price guidance outside formal advisory.
⚡ Medium risk · Informal price guidance
4:30 pm
14 Apr
● In-person meeting · 22 min
Reviewed LIM report with client. Explained flood zone notation. Client acknowledged in writing.
✓ Compliant disclosure recorded
4 interactions · 2 flagged · 1 high risk
Export report ↗
0
Licensed agents
in New Zealand
0
REA complaints
filed each year
0
Year-on-year increase
in formal disputes
The Pattern

Yet most cases fall into just four patterns.

01
Communication breakdowns
Under pressure, in fast-moving negotiations.
02
Non-disclosure
Of property issues that should have been raised.
03
Misleading representations
Inaccurate or unsubstantiated claims.
04
Professional conduct
And transaction handling issues.
But only one thing matters

What was actually said?

How it works

Everything you say. Fully protected.

Resaido sits quietly in the background — turning everything you say into a chronological, complaint-ready record.

01
Capture every channel

Calls, emails, WhatsApp, SMS, and logged in-person notes — all pulled into one unified timeline per client, automatically.

02
Detect risk in real time

Trained on REA Complaints Assessment Committee and Disciplinary Tribunal decisions. Flags the language patterns most likely to appear in formal complaint — before they escalate.

03
Defend yourself instantly

When a complaint or dispute arises, export a timestamped, structured report — everything you said, and when, in a format ready for REA investigation or legal review.

Audience

Who it's for

For Principals & Branch Managers
  • Spot risk across your team before it escalates to a formal complaint
  • Defensible records ready for internal reviews and REA investigations
  • Faster, cleaner responses when complaints do arise
  • A structured onboarding tool that sets standards for new licensees
For Individual Licensees
  • Your own complete record of every client interaction, always accessible
  • Peace of mind on high-stakes conversations — you have the record
  • Quick recall of what you promised whom, and when
  • Proof when you need it, in a format the REA will accept
Compliance

Built for New Zealand compliance.

REA Act 2008 & REAA Rules 2012
Every risk flag maps directly to a specific rule — no guesswork.
Privacy Act 2020
NZ-hosted data. You control what's recorded, retained, and deleted.
Crimes Act 1961
One-party consent compliant. Optional client-notification prompts built in.
Boundaries

What we don't do.

A recording tool is only useful if it can't be turned against you.
Here's what Resaido will never do.

We don't share data with the REA
Recordings and transcripts never leave your account. Only you decide what's disclosed in a complaint.
We don't auto-report flagged conversations
Risk flags are advisory. Nothing is sent anywhere. You review, you decide, you act.
We don't sell or train on your data
Your client conversations are never used to train shared models or sold to third parties. Ever.
We don't lock you in. No recording without your trigger.
Export everything anytime (PDF or CSV). Recording only starts when you trigger it.
You own every recording. Always.
Risk detection

Catch it before the complaint does.

Most REA investigations start with a single sentence — something said in passing, over WhatsApp, or on a rushed call. Resaido flags the language patterns that show up most often in formal complaints, before they escalate.

Risk detection log Last 30 days
High
Undisclosed vendor motivation — "they need to sell by end of month"
Call · 8 Apr · Henderson property
High
Misleading price representation — "this will definitely go for under CV"
Email · 11 Apr · Mt Eden inquiry
Med
Informal offer guidance outside agency agreement scope
WhatsApp · 14 Apr · Remuera inquiry
Med
LIM material information — potential non-disclosure of flooding notation
In-person note · 15 Apr · Pt Chev property
Low
Off-the-record discussion about competing offer — no written record prior
Call · 16 Apr · Ponsonby listing
FAQ

Questions worth asking.

Yes. Under the Crimes Act 1961, one-party consent applies — you can record conversations you're part of. Resaido operates within this framework by default.

The record exists either way — the question is who controls it. With Resaido, you do. You control what’s captured, how it’s stored, and how long it’s retained. Without your own record, you're left relying on memory.

Only you and anyone you explicitly share a report with. Data is hosted entirely in New Zealand. Principals can see team-level risk summaries, but cannot access individual recordings without licensee consent.

Phone calls, emails, WhatsApp, SMS, and manually logged in-person notes — all unified into a single timeline per client. No separate app for each channel. Email and WhatsApp integrations are live at launch.

Trained on publicly available REA Complaints Assessment Committee and Disciplinary Tribunal decisions — the actual language that appeared in real formal complaints. Resaido flags patterns, not verdicts. You'll see false positives; that's intentional. A flag you dismiss takes seconds. A complaint you missed can take months.

Free download

The NZ Agent's
Compliance Checklist

Phrases that have led to REA complaints — and what to say instead. Compiled from real Complaints Assessment Committee and Disciplinary Tribunal decisions.

Not generic advice — every item maps to a real case, a real licensee, and a real consequence.

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Early access

Your next complaint
already happened.

Be among the first New Zealand agents with a complete, defensible record of every client conversation.
Early access is free for 7 days.

No credit card. No commitment. NZ-hosted data.